Frequently Asked Questions

How long will it take to get my order?

It depends on where you are. Orders processed here will take 2-3 business days to arrive for standard shipping and 1-2 business days for next day shipping.

Delivery details will be provided in your confirmation email. Please see more details at Shipping Policy

Are your products available to wholesalers?

Yes, we provide our products to wholesalers on a pallet basis at a discount as shown on the products page. Please contact us at if you would like to purchase more than a pallet. 

What does a GSM mean? 

Grams per Square metre (GSM) is the weight of a paper. The higher the GSM the thicker the paper. Typically copy papers used at home and office are 70 to 80 GSM.

What is the size of the Optimal A4 Paper size?

The size of our paper is 210x297mm.

CIE stands for the Commission Internationale de l'Eclairage, which translates to the International Commission on Illumination in English. In the context of paper, CIE refers to the CIE whiteness and brightness standards.

The CIE whiteness measurement determines the colour appearance of the paper based on how it reflects light across the visible spectrum. A higher CIE whiteness value indicates a paper that appears brighter and more visually appealing therefore better for printing.

Opacity refers to the property of paper that obstructs the passage of light and reduces show-through of printing. Papers with higher opacity are preferred for such applications as they ensure a clean, professional look without ink or text bleeding through.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see more details at Refund Policy